Automate the ops behind every order.
Order processing, stock management, returns, customer service — the operational load of e-commerce grows with every sale. SMEAutomate’s AI agents keep the machine running without adding headcount.
Top workflows to automate first
Order processing & fulfilment
Orders flow from your store to warehouse to dispatch. Exceptions flagged, not buried.
Returns & refund handling
Agent handles return authorisation, refund processing, and stock updates — escalating edge cases to your team.
Stock alerts & reordering
Low stock triggers alerts and generates purchase orders from preferred suppliers.
Before and after
Processing a return
Customer emails about return
—
Support rep checks order details
10 min
Creates return authorisation
5 min
Sends return label manually
10 min
Receives item, inspects, updates stock
15 min
Processes refund in payment system
10 min
Notifies customer
5 min
Customer initiates return (self-serve)
< 2 min
Return authorised, label sent
Instant
Item received, stock updated
< 2 min
Refund processed, customer notified
Instant
Results in practice
Online homeware retailer
28 staff
Time saved
12 hours/week
Key result
Returns processing time cut by 70%
Integrations
We connect with the tools your industry relies on.
Ready to automate your e-commerce & retail workflows?
Not ready yet? Browse our free automation guides